The primary contact for your company will set up your account and give you your user name and temporary password. If you can’t log into our website, make sure your computer does not have Numlock or Capslock set, because this changes how your password appears (consult your computer’s documentation for details). Too many toolbars (including the Google toolbar) can also cause problems. Press the F11 key to expand the browser to full screen without toolbars.

Also make sure that your computer monitor’s resolution is set to at least 1024 x 768 pixels (instructions for this are given in the answer to the question, "Why do I get an error message").

If you try multiple times to log in and are not successful, the system will eventually prevent you from trying. Please try again later on. If you still cannot log in after waiting, please use the Contact Us link on the home page to contact us.

If you thought you were registered but now find that you are not, it may be because:

  • When you originally provided a password, you typed it two different ways
  • You forgot to provide (or later deleted) commodity codes that were required
  • You forgot to provide (or later deleted) your answer to a question that was required

If you are still having problems, please use the Contact Us link on the home page. We can offer assistance, register you over the phone, or accept a paper bid.

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