Demand Response

UPDATE:  Service Resumption Announcement

Fort Bend Transit will resume normal operations on Thursday, January 23, 2025.  In the event of any hazardous road conditions that may impact service throughout the day, updates will be promptly posted on our website and social media channels.

We appreciate your patience and cooperation. Stay warm and safe.

RESERVATION WINDOW CHANGE

After careful review and benchmarking against industry standards, Fort Bend Transit has made the decision to revise the reservation window.  Effective Monday, February 3, 2025, reservations can only be made up to 10 business days in advance, a change from the current 30-calendar-day window.  This adjustment ensures efficiency and consistency in our services. The Passenger Guidelines will be updated to reflect this change, pending final approval.  We sincerely thank you for being a valued customer and appreciate your understanding and acceptance of this update.

Commuter

IMPORTANT NOTICE TO OUR CUSTOMERS:

 Your safety is our highest priority! 

All commuter passengers are required to wait at the designated pick up/drop off locations for their ride.  This policy was adopted to prevent potential accidents or other safety concerns such as passengers chasing buses, running across parking lot parking aisles and through-ways, running in front of/behind or alongside buses while they are stationary and in motion.  

Over the last few weeks, these exact behaviors have been witnessed at our park and rides and must be addressed.   

Our bus operators WILL NOT stop to pick up passengers who are not at the designated pick up location at the scheduled time.  We are sure you understand that if a rider was to collide with a bus, the bus would win.  That really isn’t how you or we want to start our day. 

Please be mindful of buses and other moving vehicles in the park and ride area.  Please be respectful of other riders and arrive on time for your scheduled departure.

 For more specific information, our passengers guidelines are posted on our website for your review.  They clearly define the responsibilities of both operator and passenger, passenger interaction with drivers, passenger conduct on-board vehicles and within County facilities and filing compliments or complaints.  Passengers who present a threat to the safe conduct of our operations or themselves will be removed from vehicles and County facilities.     

 Safety means zero accidents.  We want you all to arrive home safely.

 Thank you for choosing Fort Bend Transit for your transit needs!

DOWNTOWN COMMUTER SERVICES

Exciting News!

Fort Bend Transit’s Downtown Commuter Service now offers pickup services at the UH Sugar Land campus, by a shuttle transfer. With a soft start on January 6, 2025, be sure to check it out and plan your commute accordingly. The fare for the shuttle service from UH Sugar Land to AMC is FREE!

Pickup Times:

u of h shuttle

 

 

 

 

 

 

 

 

 

 

 

 

Be sure to check it out and plan your commute accordingly.  To view the full schedule, click HERE.

 

Important Notice: Texas Medical Center Shuttle Service

After reviewing the utilization of the Texas Medical Center Shuttle and in an effort to better serve our community, Fort Bend Transit will discontinue the Texas Medical Center Shuttle service from the Highway 36 Park and Ride to the AMC Park and Ride, effective Monday, February 10, 2025.  We sincerely thank you for being a valued Fort Bend Transit rider and appreciate your understanding as we continue to refine our services to meet community needs.

TMC RUN NOTICE:

This is a notice to all Texas Medical Center riders that TMC3 PM will not run this afternoon, January 8, 2024.  However, TMC2-PM and TMC4-PM will accommodate passengers to ensure continued service.  We apologize for any inconvenience this may have caused and appreciate your understanding.

 Thank you for being a valued rider!

TMC Run Notice - Street Closure / Stop Closure 

Due to the emergency repair work, beginning Monday, December 16, 2024, one lane and the sidewalk of John Freeman Blvd. at Fanning Street will be impacted. Fort Bend Transit will not make the John Freeman Stop starting December 16th. Notices will be posted online once the original route resumes. Posted December 12, 2024

Notice:

Please do not park your vehicle in coned off areas of the AMC park and ride locations. These areas are coned off to provide ample room for the transit vehicles to safely enter and exit the area. Parking in these areas put your vehicle at risk of being damaged. Parking in coned off areas or moving the cones is prohibited. Thank you for your cooperation.

 

As we begin our NEW Commuter Service to Downtown Houston on Monday March 4th, the pickup location will be the SHARED tent marked for Downtown and Greenway/Galleria Transfer.  Please refrain from parking vehicles adjacent to the tent to allow for safe and easy boarding of the buses.

 

 

Ambassadors

For Bend Transit has decided to discontinue the Ambassador Program, effective June 28, 2024. While this decision did not come lightly, Fort Bend Transit will adopt the business model of other similar-sized agencies and assign the responsibility for customer care to the Operators of our existing bus services contract. We understand that this decision may disappoint some of our passengers, however, our Operators will continue to assist passengers with boarding and alighting the bus. Additionally, passengers are permitted to bring a companion as their Personal Care Attendant (PCA) for hand-to-hand assistance at no extra cost.

For more information or questions regarding the discontinuation of the Ambassador Service program, please call our office at 281-633-RIDE (7433) or email us at transit@fortbendcountytx.gov.